Carvanti (“Carvanti,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us.
This Privacy Policy explains how Carvanti collects, uses, stores, and shares information when you visit or use our website, submit a form, schedule a service, make a purchase, communicate with us, or otherwise interact with Carvanti online.
Website: carvanti.com
By using our website or providing information to Carvanti, you acknowledge that you have read and understood this Privacy Policy.
01
INFORMATION WE COLLECT
Depending on how you interact with Carvanti, we may collect information such as:
Information You Provide
When you contact us, request an estimate, schedule an appointment, purchase a service, or otherwise interact with us, we may collect:
- Full name
- Email address
- Telephone number
- Mailing or service address
- Vehicle make, model, year, and other vehicle information
- Appointment and service information
- Information submitted through forms
- Communications you send to us
- Photos or videos you provide
- Payment-related information
- Any other information you voluntarily provide
We only request information that is reasonably necessary for the purpose for which it is collected.
Payment Information
When you make a payment through our website or through a third-party payment processor, your payment information may be collected and processed by the applicable payment provider.
Carvanti generally does not need to receive or store your complete credit or debit card number.
Payment information may be handled by third-party payment processors in accordance with their own privacy policies and security practices.
02
INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may automatically be collected.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Date and time of website visits
- Pages visited
- Referring or exit pages
- Links clicked
- Website interaction information
- Other technical or analytical information
This information may be used to operate, maintain, secure, and improve our website and services.
04
HOW WE USE YOUR INFORMATION
Carvanti may use information we collect to:
- Provide and perform requested services
- Schedule and manage appointments
- Respond to inquiries
- Provide estimates
- Process payments
- Send appointment confirmations and reminders
- Communicate regarding your services
- Provide customer support
- Send service-related communications
- Send promotional communications where permitted
- Improve our website and services
- Understand website usage and customer interactions
- Analyze marketing and advertising performance
- Prevent fraud, abuse, and unauthorized activity
- Maintain website and information security
- Maintain business records
- Comply with legal obligations
- Protect the rights, property, and safety of Carvanti, our customers, employees, and others
06
SMS / TEXT MESSAGING
If you separately provide consent to receive SMS messages from Carvanti, we may use your telephone number to send text messages relating to your services and, where applicable, promotional communications.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Cancellation or rescheduling notifications
- Service updates
- Customer-service messages
- Promotional offers
- Special offers
- Review requests
- Other communications associated with services you have requested
Your consent to receive marketing text messages is not a condition of purchasing goods or services from Carvanti.
Message and data rates may apply depending on your mobile carrier and plan.
Message frequency may vary.
You may opt out of SMS messages at any time by replying STOP to a Carvanti text message.
For assistance, reply HELP or contact Carvanti using the contact information provided on our website.
After opting out, you may receive one final message confirming your opt-out request. You will not receive additional marketing messages unless you provide consent again.
Carvanti does not sell SMS opt-in information.
SMS consent information will not be shared with third parties for their own independent marketing purposes. Information may be shared with service providers and messaging partners when reasonably necessary to operate, maintain, and deliver Carvanti's messaging program.
07
APPOINTMENT & BOOKING INFORMATION
When you schedule an appointment through the Carvanti website, we may collect information necessary to process and manage your appointment.
This may include:
- Customer contact information
- Vehicle information
- Service selected
- Appointment date and time
- Service location
- Special instructions
- Payment or deposit information
- Booking history
This information may be used to provide the requested service and communicate with you regarding your appointment.
08
THIRD-PARTY SERVICE PROVIDERS
Carvanti may use third-party companies and service providers to help operate our business and website.
These providers may assist with:
- Website hosting
- Appointment scheduling
- Customer relationship management
- Payment processing
- Email communications
- SMS messaging
- Advertising
- Analytics
- Website security
- Business administration
These third parties may have access to information necessary to perform services on our behalf.
Carvanti does not authorize third-party service providers to use your personal information for purposes unrelated to the services they provide to Carvanti, except as otherwise permitted by law or disclosed by the applicable provider.
09
ADVERTISING & ANALYTICS
Carvanti may use third-party advertising and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising.
These services may use technologies such as:
- Cookies
- Tracking pixels
- Web beacons
- JavaScript
- Advertising identifiers
- Similar technologies
These services may collect information about your interaction with our website and advertisements.
Third-party advertising and analytics providers operate under their own privacy policies.
Carvanti does not control the privacy practices of independent third-party services.
11
DATA SECURITY
Carvanti takes reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no website, electronic transmission, storage system, or method of internet communication can be guaranteed to be completely secure.
Accordingly, Carvanti cannot guarantee absolute security of information transmitted to or stored by us.
12
DATA RETENTION
Carvanti may retain personal information for as long as reasonably necessary to:
- Provide services
- Maintain customer records
- Process transactions
- Resolve disputes
- Maintain accounting and business records
- Comply with legal obligations
- Prevent fraud
- Enforce agreements
- Protect our legitimate business interests
When information is no longer reasonably necessary, Carvanti may delete or securely dispose of it, subject to legal and business recordkeeping requirements.
13
YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is collected or used
- Opt out of certain marketing communications
- Withdraw consent where processing is based on consent
- Exercise other rights provided by applicable law
To submit a privacy-related request, contact Carvanti using the contact information listed below.
Carvanti may need to verify your identity before completing certain requests.
Your legal rights may vary depending on your location and applicable law.
14
MARKETING COMMUNICATIONS
You may receive promotional communications from Carvanti only where permitted by applicable law and, where required, after obtaining appropriate consent.
You can unsubscribe from promotional emails by using the unsubscribe mechanism contained in the applicable email.
You may opt out of promotional SMS messages by replying STOP.
Opting out of promotional communications does not prevent Carvanti from sending necessary service-related communications.
15
THIRD-PARTY WEBSITES
Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.
Carvanti is not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
17
PHOTOS & VIDEOS
Carvanti may photograph or record vehicles before, during, or after services for purposes including:
- Documenting vehicle condition
- Quality control
- Service records
- Damage investigations
- Training
- Internal business purposes
Carvanti may also request permission to use photographs or videos for advertising, social media, website content, and other promotional purposes.
Where photographs or videos include identifiable individuals, Carvanti will obtain any additional consent required by applicable law before using such media for promotional purposes.
If you do not want your vehicle or property to be used in promotional material, you may contact Carvanti and request that future promotional use be avoided.
18
CHILDREN'S PRIVACY
Carvanti's website and services are not directed toward children.
Carvanti does not knowingly collect personal information from children under the age of 13 through the website.
If you believe that a child has provided personal information to Carvanti without appropriate consent, please contact us.
If we become aware that we have collected personal information from a child in circumstances where applicable law requires deletion, we will take reasonable steps to delete the information.
19
DO NOT TRACK
Some web browsers offer a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to Do Not Track signals, Carvanti may not respond to such signals unless required by applicable law.
20
CHANGES TO THIS PRIVACY POLICY
Carvanti may update this Privacy Policy from time to time.
When changes are made, the “Last Updated” date at the top of this Privacy Policy will be updated.
Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.
21
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or Carvanti's privacy practices, please contact us through the contact information provided on the Carvanti website.
16
SOCIAL MEDIA
Carvanti may maintain accounts or profiles on third-party social-media platforms.
Interactions with Carvanti through those platforms may be governed by both this Privacy Policy and the privacy policies of the applicable platform.
Information you publicly post or share through a third-party platform may be visible to others.